Complaints

At Billsave UK Limited we are committed to providing you with a first-class service and products that help you comfortably save money. Even with the best of intentions, we do know that from time to time things can go wrong. So, if for any reason you are not entirely satisfied with any aspect of our service, please let us know as soon as possible.

Write to us at:

Billsave UK Limited
Boston House
107 Boston Road
Leicester
LE4 1AW

Email us at askbill@billsaveuk.com

Call us free on 0800 616 302

 

Our complaints process

When we first receive your complaint we will acknowledge it promptly within 2 working days and advise you who will be investigating it and how they can be contacted.

We will carry out a thorough investigation and inform you of the results. We aim to provide a final response to your complaint as quickly as possible and certainly within 8 weeks of receiving your complaint.

If you are not happy with our response and you think that we haven’t addressed your issues fully then please let us know so we can determine whether there is anything further that we can do.

You can call us free on 0800 616 302.