One hundred customers can’t be wrong27th March 2017
National energy saving business BillSaveUK, is celebrating after achieving a milestone 100 five-star reviews on independent community site Trustpilot since it subscribed to the service just four months ago.
Customers have commented on the review site about their experience of having either cavity wall insulation or loft insulation installed at their home by BillSaveUK. And, since the 100th review was posted, of the now 179 comments recorded to date, an impressive 164 have rated the service received by the Company’s planning, sales and installation personnel as either ‘Good’ (four stars) or ‘Excellent’ (five stars).
By having insulation installed to reduce the amount of heat being lost through the walls and roof of their property, homeowners have the potential to save up to £415 a year on their energy bills*. BillSaveUK therefore invests in the training and development of its employees to ensure they are capable of providing the best possible service to customers, and can help them achieve the maximum savings on their energy bills.
Jon Sleightholme, BillSaveUK Human Resources director, said: “Independent review sites such as Trustpilot can bring both good and bad news for a company. We have absolutely no control over what customers choose to write, which is why achieving such an excellent level of feedback is so good to see. It means we can confidently say that customers are extremely happy with their experience of us.”
Amongst the reviews which have contributed to BillSaveUK’s five-star rating was one from a customer who explained how initially after insulation had been installed, their home didn’t feel any warmer. They made this comment on Trustpilot and as a result, BillSaveUK’s area manager contacted them, revisited their property and reviewed the settings on their boiler and radiators. By helping the homeowner to understand how to better control heat output around their home, the customer then rewrote her initial review, commenting on the difference BillSaveUK had made. She concluded by saying: “(I am) nothing but impressed with the service I received, the work carried out and how they (BillSaveUK) deal with their customers.”
Jon continued: “Customer care features highly in the training that all our customer-facing employees undertake. But in my view, it comes down to the individual. At interview stage we can sense who the candidates are with the ability to interact well with customers and those who will go ‘above and beyond’ to ensure customers are happy – as one colleague once put it, ‘it’s a privilege to be invited into someone’s home, so you should treat their home and them with the utmost respect’.”
BillSaveUK installs energy saving measures into homes throughout the UK and free insulation grants may be available for those in receipt of qualifying benefits. For further information visit www.billsaveuk.com
*Energy Saving Trust – Potential annual fuel bill savings after cavity wall and loft insulation have been installed in a detached house.
Notes to editors
For media information please contact Catherine Ashworth at FelixPR on 07787 424 594 or email firstname.lastname@example.org
BillSaveUK is headquartered in Leicester and installs energy saving measures into around 3,000 homes and businesses throughout the UK every month. BillSaveUK Limited acquired the business and assets of Mark Group Limited (In Administration) in a sale and transfer on 14 October 2015; BillSaveUK Limited has thus acquired the rights, assets and name “Mark Group” and has, from that date, commenced trade on that basis.