LA Flex Schemes

Your one stop shop for Local Authority energy improvement schemes

Short of time and want to talk to someone about your LA’s needs? You can either call us on 0800 368 9938 or email us for an informal chat.

What is LA Flex?

LA Flex (or ‘LAFlex’) is the extension of the government’s Energy Company Obligation (ECO) scheme that helps UK households reduce their energy bills and carbon footprint. This is usually done by subsidising – often by up to 100% of the cost – things like cavity wall or loft insulation, new boilers and other such energy-saving methods.

Unlike older versions of the ECO, Local Authorities are now empowered to define their own eligibility criteria. In many cases, these criteria have been extended beyond just income, benefits received or type of heating to include illnesses, pregnancy, number of children or age of occupant.

So its great news for the householder, the local authority and the environment.

How does LA Flex work?

In a nutshell, Local Authorities can define their own criteria and work with ECO-accredited partners like BillSaveUK to install the energy-saving measures.

In the case of BillSaveUK’s LA Flex partnerships, all installations are compliance-checked, pre-approved by the local authority and then BillSaveUK receive the funding for the work from the energy company responsible for the household.

This means that bar the approval of the work (which takes minutes per day) and any promotional work you wish to carry out, the impact on your resourcing is negligable.

Why is LA Flex Important?

  • For your residents – cheaper bills, a warmer home and support through periods of ill health or financial challenge. Plus, all work is permanent and benefits over the lifetime of the house
  • For the Local Authority – Its a low-cost, low hassle scheme that can bring long term health benefits for residents, reducing the strain on local health providers and social services
  • For the environment – lower carbon emissions or the replacement of older heating technologies can help with local air quality and reduce strain on non-renewable fuel sources

I work at a Local Authority, how do we get started?

We can offer a one stop shop for LA Flex scheme set and administration. We’re already working with a number of LA’s and have a lot of experience that can help you get it right first time.

You can either call us on 0800 368 9938 or email us for an informal chat about your needs.

The BillSaveUK Guide to Creating an LA Flex scheme

How do I set up a LA Flex?

The first step is to create your ‘Statement of Intent’ or SOI. This should outline the eligibility criteria that suppliers like BillSaveUK are expected to check for when we handle an application from one of your residents. We can advise you on the best format and contents for your SOI so that it can be created quickly and be easily understood by your partners. Give one of our LA Flex experts a call on 0800 368 8388 or email us for and we’ll get back to you

Finding eligible residents

In addition to your own communications and promotional tools, BillSaveUK has many years of experience working with cutting edge marketing and communications tools to help reach the right audience. By working with us, you have the opportunity to tap into this knowledge across online and traditional media channels, and because we have a mutual interest in getting your LA Flex scheme to work, in most cases we will run these promotions free-of-charge. Our expertise includes PR, geo-targeted Facebook advertising, direct mail, email and search marketing – and our own bespoke data modelling tool called ‘Magellan’.

Assessing their suitability

Applications from interested residents will be routed straight to our established customer enquiry team. In most cases, these will come to us through online application forms or through our telemarketing lines. We’ll assess the resident’s eligibility under your scheme rules and arrange for a highly-trained Energy Saving Assessor (ESA) to visit the property and check it is suitable for home insulation and other measures. Some important factors:

  • Will will never carry out work under your scheme without your prior approval. Our current experience shows this approval process takes a matter of minutes per day, so you should not have any resourcing issues in managing your scheme
  • All our ESA’s are CRB/DBS checked and we will always show respect and understanding to your residents

If you approve the work, we’ll liaise directly with the resident to schedule the work. If they don’t meet your eligibility rules, we will advise the resident about other options open to them.

Installing energy saving measures

Unlike many other operators in the ECO market, we have a national network of highly-trained and BillSaveUK employed technicians. This means you can use BillSaveUK as a one stop shop for LA Flex, rather than deal with a large number of smaller installers. On the day of the installation, we’ll arrive promptly, complete the work and clean up after ourselves. Your resident will be asked to sign off the work before we leave.


After the work has been carried out, we’ll invite the resident to feedback to us about the quality of the installation, often by our impartial TrustPilot review system (which currently has well over 500 reviews!) and liaise with the energy companies to secure the funding for the work. Any relevant guarantee documentation will be sent directly to the resident. The LA will receive regular updates and management information, plus a nominated point of contact at BillSaveUK to ensure streamlined communication between us.